Frequently Asked Questions (FAQ)

Effective Date: 26 July 2026
Last Updated: 26 July 2026

Welcome to the Aurelia Energy FAQ page. Here you'll find answers to some of the most common questions about our crystal products, astrology consultations, numerology services, tarot readings, Vastu consultations, shipping, and orders.

If you can't find the answer you're looking for, please contact us at nummerobyjahnobii@gmail.com.

General Questions

What is Aurelia Energy?

Aurelia Energy is a holistic wellness platform offering healing crystals, personalised crystal recommendations, astrology consultations, numerology consultations, tarot readings, Vastu guidance, and educational resources to support your personal growth and well-being.

Are your crystals natural?

Yes. We strive to source genuine natural crystals. As each crystal is formed naturally, slight variations in colour, size, shape, and texture are normal and make every piece unique.

Do crystals guarantee results?

No. Crystals are intended to support mindfulness, intention, and personal well-being. They should not be considered a substitute for medical, legal, financial, or psychological advice, and no specific outcome can be guaranteed.

Crystal Recommendations

How do I choose the right crystal?

If you're unsure which crystal best suits your needs, you can request a Personalised Crystal Recommendation through our website. Recommendations are based on the information you voluntarily provide about your goals and preferences.

Can I wear more than one crystal bracelet?

Yes. Many people choose to wear multiple crystal bracelets together. If you're uncertain about suitable combinations, you can book a personalised consultation for guidance.

How should I care for my crystals?

Keep your crystals clean, avoid exposing them to harsh chemicals or extreme temperatures, and store them in a safe, dry place when not in use. Care instructions may vary depending on the type of crystal.

Consultations

What consultation services do you offer?

We currently offer:

• Astrology Consultations

• Numerology Consultations

• Tarot Readings

• Vastu Consultations

• Personalised Crystal Recommendations

How do I book a consultation?

You can book your preferred consultation directly through our website by selecting your desired service, choosing an available date and time, and completing the booking process.

What information do I need for an astrology consultation?

To provide an astrology consultation, you may be asked to provide:

• Date of birth

• Time of birth

• Place of birth

Please ensure the information is as accurate as possible.

Are consultations confidential?

Yes. Any personal information shared during consultations is treated confidentially and handled in accordance with our Privacy Policy.

Orders & Payments

What payment methods do you accept?

We accept secure online payments through the payment methods available during checkout.

Can I cancel my order?

Physical product orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our Refund & Return Policy.

Consultation bookings are subject to our consultation cancellation and rescheduling policy.

Can I modify my order after placing it?

If your order has not yet been processed, please contact us as soon as possible. While we will do our best to accommodate changes, modifications cannot be guaranteed once processing has begun.

Shipping

How long does shipping take?

Estimated delivery times within India are:

• Metro cities: 3–7 business days

• Other cities and towns: 5–10 business days

• Remote locations: 7–12 business days

Delivery times may vary depending on your location and courier services.

Do you provide order tracking?

Yes. Once your order has been dispatched, tracking information will be shared whenever available.

Returns & Refunds

Can I return a crystal product?

Yes. Eligible physical products may be returned in accordance with our Refund & Return Policy, provided they meet the stated return conditions.

Are consultation fees refundable?

Consultation fees are generally non-refundable once the service has been delivered. However, appointments may be rescheduled according to our Refund & Return Policy.

Blog & Educational Content

Is the information on your website intended as professional advice?

No. The articles, blogs, crystal guides, astrology content, numerology insights, tarot information, and Vastu resources available on our website are provided for educational and informational purposes only.

They should not be considered medical, legal, financial, or psychological advice.

Contact Us

How can I contact Aurelia Energy?

If you have any questions, we're happy to help.

Email: nummerobyjahnobii@gmail.com

We aim to respond to all enquiries within 1–2 business days.